Planet Handcrafted Customer Returns Terms & Conditions
Once an ordered item has been delivered to the corresponding shipping address, and the customer wants to return it either due to the receipt of a damaged item, or delivery of an incorrect item, we provide a 48 hour window from the time of delivery, to request a return, which you can access on the Returns tab on the Planet's website and app.
In case such a request is made, our logistics partner will be informed and the contact details of the partner and the customer will be shared with the both of them. The received item must be returned to the logistics partner at the agreed time slot, in the original packaging, or, in case the original packaging is damaged, then the item needs to be packed properly and handed to the delivery partner along with the original invoice and in the condition as received. Wherever open deliveries are accepted by the logistics partner, the person picking up the item will inspect it before accepting the return. Please mention your registered mobile number and order number on the return package. While the vast majority of our customers are genuine, a small minority tend to abuse the returns process, hence the refund to the customer's account will be made after validation by the Quality Assurance (QA) team that the item returned is the same as the one sent to the customer.